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Southwest Powersports

Complaints

Last updated 16 October 2026

We want to put things right. If you are unhappy with a machine, a part, our workshop or our service, please tell us.

How do you tell us?

Please tell us your name, how to reach you, what happened, and what you want us to do. If you have an order number or the machine's registration number, please include it.

What happens next?

  1. We confirm that we have your complaint within 5 working days.
  2. We look into it. We may ask you for more details.
  3. We aim to give you our full answer within 4 weeks. If it takes longer, we tell you why and when to expect our answer.

What if your complaint is about finance?

This covers complaints about credit or finance that we arranged for you.

  • We send you our final response within 8 weeks of getting your complaint.
  • If you are not happy with our final response, or if we have not sent it within 8 weeks, you can ask the Financial Ombudsman Service to look at your complaint. Their service is free.
  • You usually need to contact them within 6 months of the date of our final response.

Visit the Financial Ombudsman Service website for their contact details.

What if your complaint is about your personal information?

Email info@southwestpowersports.co.uk or write to us at the showroom address above. We confirm that we have your complaint within 30 days. We look into it and tell you the outcome.

You can also complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint. Our privacy notice tells you more.

What if we cannot agree?

For a complaint about goods or workshop work, you can get free, independent advice from Citizens Advice.

Who regulates us?

South West Powersports Limited is authorised and regulated by the Financial Conduct Authority (FRN 1034362).

You can check our details on the FCA register.