Terms of sale

These terms apply when you buy from Southwest Powersports. They cover parts, oils, accessories and clothing from our online shop, and the machines we sell. Please read them before you order. The last section covers how you use this website.

Who are we?

Southwest Powersports is a trading name of SOUTH WEST POWERSPORTS LIMITED. Registered in England and Wales, company number 08583066. Registered office: Metherell Gard Limited, Burn View, Bude, Cornwall EX23 8BX.

• Showroom: Thorne Business Centre, Kings Hill, Bude EX23 0LU
• Phone: 01288 350724
• WhatsApp: 07792 040682
• Email: info@southwestpowersports.co.uk

When do we have a contract with you?

1. You add items to your cart and choose click and collect or delivery.
2. You check the total price. It includes VAT and delivery.
3. You press "Place order and pay" and pay on Stripe's payment page.
4. We send you an email to confirm your order. Our contract with you starts when we send that email.

If we cannot supply an item, for example because it has sold, we tell you and refund you in full.

If a price on this website is clearly wrong, we contact you before we confirm your order. You can then pay the correct price or cancel.

What do our prices include?

• All prices include VAT.
• Before you press "Place order and pay", we show you the total price, including delivery.
• For road machines, the price we show includes the on-the-road costs. If we cannot show the full price, the machine page says "Price: ask us". We tell you the full price before you agree to buy.
• Prices can change. The price for your order is the price shown when you place it.

How do you pay?

• Online orders: by card, on a secure payment page run by Stripe. We do not see your full card number. We take payment when you place your order.
• Machines: we agree with you how you will pay before the sale.

How do click and collect and delivery work?

• Click and collect: we email you when your order is ready to collect from our showroom. Please bring the email with you. We keep your order for you for 14 days. If you need longer, tell us.
• Delivery: we tell you the price and the delivery date before you pay. Our delivery page has the details.
• If we have not agreed a delivery date with you, we deliver within 30 days.
• Your goods are your responsibility from the time they are delivered to you, or to someone you name, or from the time you collect them.

Can you cancel an online or distance order?

Yes. You have a 14-day right to cancel when you buy:

• parts, oils, accessories or clothing from our online shop, including click and collect orders, or
• a machine without visiting our showroom, for example by phone or email, with delivery.

The 14 days start on the day after you, or someone you name, receive the goods. If your order comes in more than one delivery, the 14 days start on the day after the last delivery. You do not need to give a reason.

To cancel, tell us clearly before the 14 days end. Our returns and cancellations page tells you how, and has a cancellation form you can use.

After you tell us, you have 14 more days to send the goods back.

• We refund you within 14 days of getting the goods back, or of getting proof that you sent them back, if that is sooner.
• Your refund includes the standard delivery cost you paid. If you chose a faster delivery, we refund the standard delivery cost only.
• You pay the cost of sending goods back, unless they are faulty or not what you ordered.
• A machine cannot go back by post. If you cancel a machine, you pay the cost of returning it. We tell you that cost before you buy.
• We can reduce your refund if the goods lost value because you handled them more than you needed to check them. For a machine, this includes riding it more than you need to check it.

Which goods are not covered by the 14-day right?

• Goods that we make, order or change to your own specification, or that we personalise for you.
• Sealed goods that are not suitable for return for health or hygiene reasons, if you break the seal after delivery. For example, a helmet that came sealed, once you break the seal.
• Oils and fluids, once you have put them into a machine.

These goods are still covered if they are faulty.

What if you agree workshop work by phone or email?

You can cancel within 14 days of the day we agree the work. If you ask us to start the work in those 14 days and then cancel, you pay for the work we did before you cancelled.

What if something is faulty?

If something you buy from us is faulty, or is not as described, please contact us. You have legal rights under the Consumer Rights Act 2015. Your legal rights are not affected by these terms.

GOV.UK and Citizens Advice explain your rights. For machines, see our warranty page too.

What if you buy a machine at our showroom?

The 14-day right to cancel does not apply when you buy a machine in person at our showroom. We agree the price, any part exchange and the paperwork with you there.

Your legal rights under the Consumer Rights Act 2015 still apply if something is wrong with the machine.

How does part exchange work?

• We value your machine from the details you give us. We confirm the value when we see and check the machine.
• If your machine is not as you described it, we may change our offer. You can then say no.
• You must own the machine, or have the right to sell it. Please tell us about any finance still owed on it. We explain what happens to that finance before you agree.
• If you cancel a distance sale that included a part exchange, we give your machine back to you. If we have already sold it, we pay you the value we agreed for it.

What are we responsible for?

• Nothing in these terms limits your legal rights as a consumer.
• Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, or for fraud.
• We are not responsible for losses that we could not reasonably expect, or for delays caused by events outside our control. If a delay happens, we tell you and agree a new date with you, or you can cancel and get a refund.

How do you complain?

Please see our complaints page.

Using this website

• Information: we work to keep what this site says correct. Stock and prices can change. Please check with us before you travel or rely on them.
• Our content: the words, photos and design on this website belong to us or are used with permission. You may look at them and print pages for your own use. Please do not copy them for another business.
• Reviews: reviews on this website are the words of the customers who wrote them, copied from Google or Facebook. We do not pay for reviews.
• Links: we link to other websites. We do not control them.
• Fair use: please do not try to break into this website, send spam through our forms, or upload anything harmful.
• Privacy and cookies: see our privacy notice and our cookie notice.

Which law applies?

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also use the courts there.

Can these terms change?

We may update these terms. The terms that apply to your order are the ones on this page when you placed it.