Returns and cancellations

Nothing on this page takes away your legal rights as a consumer.

Who can cancel within 14 days?

You can cancel within 14 days if you bought:

• parts, oils, accessories or clothing from our online shop, including click and collect orders, or
• a machine without visiting our showroom, for example by phone or email, with delivery.

The 14 days start on the day after you, or someone you name, receive the goods. You do not need to give a reason.

If you bought in person at our showroom, this 14-day right does not apply. If something you bought is faulty, see "What if an item is faulty or wrong?" below.

How do you cancel?

Tell us clearly that you want to cancel, before the 14 days end. You can:

• email info@southwestpowersports.co.uk
• write to us at Southwest Powersports, Thorne Business Centre, Kings Hill, Bude EX23 0LU
• call us on 01288 350724, and also send an email so that you have a record
• use the cancellation form below

Please give your name, your order number and the items you want to cancel. We confirm by email that we have your cancellation.

Cancellation form

You do not have to use this form. If you want to, copy it into an email or a letter.

To: Southwest Powersports (SOUTH WEST POWERSPORTS LIMITED), Thorne Business Centre, Kings Hill, Bude EX23 0LU. Email: info@southwestpowersports.co.uk I/We\* hereby give notice that I/We\* cancel my/our\* contract of sale of the following goods\* / for the supply of the following service\*: Ordered on\* / received on\*: Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if you send this form on paper): Date: \* Delete as appropriate.

How do you send items back?

• Send the items back within 14 days after you tell us that you are cancelling.
• Post them to: Southwest Powersports, Thorne Business Centre, Kings Hill, Bude EX23 0LU. Or bring them to our showroom in our opening hours.
• Pack them well and keep your proof of postage.
• You pay the cost of sending items back, unless they are faulty or not what you ordered.
• Machines: a machine cannot go back by post. We can arrange collection, or you can bring it back to our showroom. You pay the cost of returning it, unless it is faulty or not what you ordered. We tell you this cost before you buy.

How do refunds work?

• We refund you within 14 days of getting the items back, or of getting proof that you sent them back, if that is sooner.
• We refund the price and the standard delivery cost you paid. If you chose next day delivery, we refund the standard delivery cost only.
• We pay you back the same way you paid, unless you agree to a different way. We do not charge a fee for the refund.
• You can check the items as you would in a shop. We can reduce your refund if the items lost value because you handled them more than you needed to check them. For a machine, this includes riding it more than you need to check it.

Which items cannot be returned under the 14-day right?

• Items that we make, order or change to your own specification, or that we personalise for you.
• Sealed items that are not suitable for return for health or hygiene reasons, if you break the seal after delivery. For example, a helmet that came sealed, once you break the seal.
• Oils and fluids, once you have put them into a machine.

These items are still covered if they are faulty.

What if an item is faulty or wrong?

Contact us as soon as you can. Tell us your order number and what is wrong. A photo helps. If an item is faulty or not what you ordered, we pay the cost of getting it back to us.

You have legal rights under the Consumer Rights Act 2015. Your legal rights are not affected. GOV.UK and Citizens Advice explain them.

For machines, see our warranty page too. Our full terms of sale are on their own page.